Recent News

SmarterTools announces the release of SmarterTrack 3.1.3089. Highlights of this minor release include:

- ADDED: Agents’ chat window displays a live preview of the customer’s message as it is being typed. - ADDED: Ability to mark certain custom fields to show up in agent interface or not. - ADDED: Support for running SmarterTrack in SWSoft's APS Environment. - ADDED: "Require visitors to pass CAPTCHA when registering" option added to Customer Portal settings. - ADDED: My Chats and My...

SmarterTools announces the release of SmarterTrack 3.1.3050. Highlights of this minor release include:

- ADDED: Canned replies can now be set as being for Tickets, Chats, or Both. - ADDED: New Event Action for KB Articles - Set Item Properties. - ADDED: New search option for Tickets that includes Active and Waiting tickets. - ADDED: New svcOrganization web service that allows querying of departments, groups, agents, and agent/group memberships. - ADDED: Tickets can now be pinned...

SmarterTools announces the release of SmarterMail 4.3.3048. Highlights of this minor release include:

- Changed: The included version of ClamAV has been upgraded to 0.93-1. - Fixed: Base64 attachments with extraneous equal signs will now decode properly. - Fixed: Renaming folders will no longer create a blank folder when a leading backslash is used. - Fixed: SMTP, POP and IMAP logs will now properly log when the service is stopped. - Fixed: The last update time of Clam virus...

SmarterTools announces the production release of SmarterMail 5.1. Highlights of this minor release include:

- Added: An option has been added to the Spam Administration page to pass all email through the spool proc folder. This will allow 3rd party applications to process mail in the proc folder, and move it to the spool folder when it is done. The 3rd party applications can add "addSpamWeight: x" to the hdr file to add a spam weight to the message. - Added: Web based log file...

The SmarterTrack 3.x BETA has been one of the most successful in our history. Several companies have coordinated with SmarterTools to implement early integrations in their environments and the results have been exciting, to say the least. With that said, SmarterTools is proud to announce the Production Release of the new SmarterTrack 3.x. This Customer Service Software has all the features and functionality of:

- Help Desk - Ticketing System - Live Chat - Cost Analysis - Data...

SmarterTools announces the release of the SmarterMail 5.1 Public BETA. Some highlights of the Public BETA include:

- Added: An option has been added to the Spam Administration page to pass all email through the spool proc folder. This will allow 3rd party applications to process mail in the proc folder, and move it to the spool folder when it is done. The 3rd party applications can add "addSpamWeight: x" to the hdr file to add a spam weight to the message. - Added: Web based log file...

SmarterTools will be installing new network hardware on Saturday, April 5th, 2008 to update existing systems, increase capacity, and improve performance. As a result, there may be periods of intermittent access between the hours of 8 AM – 4 PM Mountain Standard Time (MST) for the Web site, billing functions, product activations, and order pages. We apologize for any inconvenience.

On Monday April 7th, 2008, SmarterTools will be incorporating the Account Management section of the Web...

A new version of SmarterMail 5 has been released (5.0.2999). Changes within this release include:

- Fixed: A lower limit of 1 minute has been placed on the message page refresh rate to prevent constant refreshing. - Fixed: Default User Settings Propagation will now propagate the messages page refresh rate correctly. - Fixed: Fixed language string issues on the Default User Settings Propagation and Domain Content Filters page. - Fixed: Messages composed in plain text should now display...

SmarterTools is proud to announce the Production Release of SmarterMail 5.x. Some highlights of SmarterMail 5.x include:

- New Events-driven architecture with versatile Notifications and Actions at the System, Domain, and User level. - New fully skinnable Web interface based upon the STInterfaceFramework. - New interface includes Drag and Drop, Optimized AJAX implementation, extensive use of snapping panes and tab controls, right mouse click support, and keyboard shortcuts. - Expanded...

SmarterTools is proud to announce the release of the SmarterMail 5.x Public BETA. Some highlights of SmarterMail 5.x include:

- New fully skinnable Web interface based upon the STInterfaceFramework. - New interface includes Drag and Drop, Optimized AJAX implementation, extensive use of snapping panes and tab controls, right mouse click support, and keyboard shortcuts. - Expanded Reporting features with real time statistics and Domain and User drill downs. - More Security options...