Recent News

SmarterTools announces the initial release of its newest product, SmarterNotify. Highlights of the SmarterNotify 1.0.3215 release include:

- Monitor unlimited Events associated to installations of SmarterTrack 3.6 or later. - Monitor unlimited Events for individual agents using SmarterTrack 3.6 or later. - Monitor unlimited Events associated to installations of SmarterMail 6.0 or later. - Monitor unlimited Events for individual domain administrators using SmarterMail 6.0 or later. -...

SmarterTools announces the release of SmarterTrack 3.5.3167. Highlights of the SmarterTrack 3.5.3167 release include:

- ADDED: Abandoned Chats Report added to Audit Reports. - ADDED: Toolbar button added to editor that allows hyperlinks to be unlinked. - ADDED: Web service function in svcTickets.asmx called "AddTicketNoteHtml" added that does not Html-Encode the input text, allowing for custom HTML blocks to be embedded in tickets. - FIXED: "Group By" no longer appeas as a subheading...

SmarterTools announces the release of SmarterStats 4.0.3159. Highlights of the SmarterStats 4.0.3159 release include:

- Changed: Downloading logs through the web interface now downloads the entire log file instead of just the selected date range. - Efficiency: HTML is now compressed before being sent to the browser. - Efficiency: Improved import efficiency. For some sites importing will be many times faster. - Fixed: Resolved most common cause of a thread aborted exception when...

SmarterTools announces the release of SmarterTrack 3.5.3159. Highlights of the SmarterTrack 3.5.3159 release include:

- ADDED: "Format Stripper" tool to editor to clean the HTML of styles, font tags, and Microsoft Word tags. - ADDED: "Max Messages to Include in Replies" setting to include more than one previous ticket response in replies. - ADDED: Business Days to General Settings. - ADDED: "Max Raw Content Files" setting which defaults to 25,000 files. - ADDED: Images can now be...

SmarterTools announces the release of SmarterMail 5.5.3159. Highlights of the SmarterMail 5.5.3159 release include:

- ADDED: A log for SyncML connections, transactions, and errors. - ADDED: An option to generate bounce messages for messages blocked via outgoing SMTP blocking. - CHANGED: Contacts will now auto-create the Display As field from the First/Last Name, Company, or Email address. - CHANGED: The contacts page will now show the Company field. - FIXED: An exception will no...

SmarterTools announces the release of SmarterMail 5.5. Highlights of the SmarterMail 5.5 release include:

- ADDED: SmarterMail Enterprise Edition supports the SyncML protocol allowing any SyncML client to synchronize Contacts, Calendars, Tasks and Notes with devices such as BlackBerry™, Windows Mobile™, Outlook™, iPhone™, and Thunderbird™, etc. - ADDED: Settings have been created to allow Calendars, Contacts, Notes and Tasks to be created and edited in popup windows. - ADDED: When...

SmarterTools announces the release of SmarterTrack 3.5. Highlights of the SmarterTrack 3.5 release include:

- ADDED: WhosOn visitor detection and monitoring. - ADDED: Ability to invite site visitors to chat through WhosOn and new WhosOn events and actions. - ADDED: Coaching added that allows administrators to chat with agents during a live chat session. - ADDED: Mapping support for Live Chat using Google Maps™ and Microsoft Virtual Earth™. - ADDED: New Live Chat and Ticket...

SmarterTools announces the release of SmarterStats 4.x. Highlights of SmarterStats 4.x release include:

- ADDED: STInterfaceFramework for standardized skinning, enhanced navigation, AJAX callbacks, and in-page pop-ups. - ADDED: Reporting is now separated between real visitor data and spider / bot traffic. Existing sites must re-process statistics for data to be separated and for the 15 new reports to show data. - ADDED: New geographic reports items (including breakdown by city) have...

SmarterTools Inc. is proud to announce the beginning of the SmarterTrack 3.5 Public BETA. Some highlights of SmarterTrack 3.5 include:

- ADDED: WhosOn visitor detection and monitoring with categorization. - ADDED: Mapping support for Live Chat using Google Maps™ and Virtual Earth™. - ADDED: Ability to invite site visitors to chat. - ADDED: Clear Search button added to Advanced Search Pages. - ADDED: New reports added to support additional chat features. - ADDED: Push Web Page...

SmarterTools Inc. is proud to announce the beginning of the SmarterStats 4.x Public BETA. Some highlights of SmarterStats 4.x include:

- SmarterStats is now built on the STInterfaceFramework, standardizing it with other SmarterTools products with a fully skinnable Web interface. - New interface includes optimized AJAX implementation, extensive use of snapping panes and tab controls, right mouse click support, and keyboard shortcuts. - Advanced .NET 3.5 Framework provides improved...