Recent News

SmarterTools announces the release of SmarterTrack 4.6.3607. Highlights of the SmarterTrack 4.6.3607 release include:

- CHANGED: Agents assigned the manager role can no longer access the spool page, as this page is an administrative function. - FIXED: The primary administrator can now access the management interface when there is a licensing conflict upon upgrade. - FIXED: An ambiguous error is no longer recorded in the error logs when the manage and workspace tree views are updated. -...

SmarterTools is proud to announce the BETA release of SmarterStats 5.x. New features planned for SmarterStats 5.x include SEO reporting and tools, improved mobile phone detection and reporting, new server reports, page aliases, and dynamic page support.

The SmarterStats 5.x BETA will require a trial license key to operate. Additional information is available in the Community Forum, where you will find instructions for participating in the BETA, release notes, and download information. New...

SmarterTools announces the release of SmarterMail 6.5.3586. Highlights of the SmarterMail 6.5.3586 release include:

- ADDED: A custom body rules spam check that allows system administrators to create a list of words, wildcards or regular expressions and assign weights to messages based on those rules - ADDED: An option to choose whether or not to include received headers from authenticated SMTP sessions - ADDED: Commtouch Zero-hour Antivirus integration (add-on) - ADDED: Customizable...

SmarterTools announces the release of SmarterTrack 4.5.3586. Highlights of the SmarterTrack 4.5.3586 release include:

- ADDED: A global AFK toggle available from anywhere in the management interface - ADDED: A new agent status popup that opens automatically on login - ADDED: A new general setting for disabling and enabling agent chat rooms - ADDED: A new general setting for disabling and enabling the agent instant messenger - ADDED: A new Live Chat hand-off setting for agent...

SmarterTools is proud to announce the BETA release of SmarterTrack 4.5. New features planned for SmarterTrack 4.5 include an agent status window that opens upon login, improved KB search, and dozens of enhancements that improve usability and efficiency.

The SmarterTrack 4.5 BETA will require a trial license key to operate. Additional information is available in the SmarterTrack 4.5 BETA forum, where you will find instructions for participating in the BETA, release notes, and download...

SmarterTools is proud to announce the BETA release of SmarterMail 6.5. New features planned for SmarterMail 6.5 include antispam enhancements, Exchange ActiveSync support for Nokia phones, mailing list improvements, and integration for the Commtouch Zero-hour Antivirus add-on.

The SmarterMail 6.5 BETA will require a trial license key to operate. Additional information is available in the SmarterMail 6.5 BETA forum, where you will find instructions for participating in the BETA, release...

SmarterTools announces the release of SmarterMail 6.1.3518. Highlights of the SmarterMail 6.1.3518 release include:

- ADDED: Support for importing contacts and calendars from Gmail via the Mailbox Migration wizard. - ADDED: Support for local.cf has been added to the SpamAssassin based pattern matching engine. - CHANGED: All spam check items are now included in the delivery log entry. - CHANGED: Default remoting protocol is now set to TPC to increase compatibility. - CHANGED: The...

SmarterTools announces the release of SmarterTrack 4.0.3504. Highlights of the SmarterTrack 4.0.3504 release include:

- ADDED: The ability to disable emailing a list of Tickets to a specific address from the portal - ADDED: The ability to pass a user's brand ID and name to the login external provider when authenticating via the portal - FIXED: Advanced searches for Tickets and Live Chats now function as expected - FIXED: KB article links in auto responders now use the appropriate...

As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance after regular business hours on the following date:

July 18

- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 11 a.m. to 2 p.m. Arizona time (GMT-7). - Affected Access: The SmarterTools Web site, Web services, account management, and the SmarterTools Portal will be unavailable at this time.

We appreciate your...

SmarterTools announces the release of SmarterTrack 4.0.3483. Highlights of the SmarterTrack 4.0.3483 release include:

- ADDED: A new Web service method for GetTicketURL in Services/svcTickets.asmx - ADDED: A general setting for customizing which file extensions are acceptable in the document manager - ADDED: Updated browser detection routines for new platforms in WhosOn and Live Chats - ADDED: A WhosOn setting for customizing the callback interval for website and portal visitors -...