Exchange to Smartermail - Outlook connection

Question asked by terry fairbrother - 1/13/2026 at 2:48 AM

Answered

Just a general question, If I set up a user in Smartermail, same email address, same password etc then swap an on-prem exchange server to a Mapi enabled SM server, would Outlook pick up the account and reconnect, or would I have to re-add the email account / profile again?

It's the one thing I have not been able to try out during the trail. If it does, great, saves a lot of work and migration, if not, I have a long weekend coming up in Feb

More curious and part 'pre-planning'

Thanks

3 Replies

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Gabriele Maoret - SERSIS Replied

1/13/2026 at 7:20 AM

You have to re-create the MS Outlook profile.

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Andrew Barker Replied

1/13/2026 at 7:22 AM

Employee Post Marked As Answer

Recreating the profile in Outlook is the safest route. Outlook is likely to struggle with swapping the servers, at least in part because of the way that Outlook handles autodiscover. Also adding to the difficult is the fact that all the IDs - from message and folder IDs to user and domain IDs, and even the server ID - would not match, which could cause all sorts of issues in Outlook, and possibly even in webmail.

By the way, I've gone ahead and updated the thread to be a question instead of a problem.

Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com

terry fairbrother Replied

1/13/2026 at 7:57 AM

Thanks for the replies. I had a feeling this was going to be the case (but worth an ask) and my plan was to start the users on empty mailboxes and then export / import psts to fill them up once they were settled into the new server

@Andrew, I did select the 'I have a question' option when making the thread but it switched to a 'problem' tag. Thanks for updating and can be marked as answered

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