Error Log - vers. Enterprise 100.0.8629.18139 (Aug 17, 2023)

Problem reported by BMark - 8/23/2023 at 4:51 AM

Submitted

Hello, we have installed the SM 8629 enterprise version and everything seems to be fine, but in the error logs I am finding many of these reports:

[2023.08.23] at MimeKit.MimeParser.ParseMessage(Byte* inbuf, CancellationToken cancellationToken)
[2023.08.23] at MimeKit.MimeParser.ParseMessage(CancellationToken cancellationToken)
[2023.08.23] at MimeKit.MimeMessage.Load(ParserOptions options, Stream stream, Boolean persistent, CancellationToken cancellationToken)
[2023.08.23] at MailService.Mailboxes.MailMessageBase.GetProtocolAttachments(Boolean includeData, Int32 indexToFind, Boolean includeWinMailData, Boolean includeEventsAndTasksAsAttachments, Boolean mapi)
[2023.08.23] 08:07:34.369 GetProtocolAttachments Exception Info Stored: F:\SmarterMail\Domains\**************\Users\info\Mail\Sent Items\2013_2_26.grp:62 | Exception: System.FormatException: Failed to parse message headers.

Has this been encountered by anyone else?

What are they? What is it due to?

Thanks

Mark

2 Replies

Reply to Thread

Brian Bjerring-Jensen - VonBjerring GmbH Replied

8/23/2023 at 5:34 AM

Doesnt appear here.

Kyle Kerst Replied

8/23/2023 at 8:42 AM

Employee Post

This error seems to point at an email or attachment on an email in this user's account that is problematic. Can you submit a ticket on this so we can help track it down please?

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

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