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Kyle Kerst Replied

7/11/2022 at 10:39 AM

Employee Post

These settings look to be in good shape! Is there something specifically you are concerned about?

That said, I do recommend evaluating an upgrade path to our latest releases to take advantage of the latest and greatest in improvements, fixes, and security enhancements.

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

Lennart Eliasson Replied

7/12/2022 at 6:26 AM

Just wanted to check whether the setting affects our missing auto-reply problem.

We have found out that the missing auto-reply is only for email sent via our own SMTP server.

Email sent via different SMTP activates auto-reply correctly.

What can we do to solve it?

Tony Scholz Replied

7/12/2022 at 7:33 AM

Employee Post

Hello Lennart,

When you look at the user's profile what are your settings set to?

- Autoresponder spam level?

- indirect mail?

Thank you

Tony Scholz Lead Network/System Administrator SmarterTools Inc. www.smartertools.com

Lennart Eliasson Replied

7/12/2022 at 10:36 AM

Hi Tony,

They have Exclusions rule: No restriction - auto-respond to all mail

and Enable auto-responder. That's all.

And missing auto-reply is only for email sent via the same SMTP server.

Lennart Eliasson Replied

7/19/2022 at 6:18 AM

Hello @Tony Scholz

I have made a brief explanation.

Who get's Auto-Reply?
Email from SM Webmail on the same server: Yes

Email from Gmail Webmail: Yes

Email from email-client via other SMTP: Yes

Email from email-client via SM SMTP on the same server: No

Any idea, please.

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