Where is Mark as Spam?

Question asked by Neal Culiner - 6/4/2019 at 4:54 AM

Answered

I'm confused by the UI again, in the past we had Mark as Spam in the web client? I logged in to mark a few messages as spam yet I don't see the option any more. Pretty common verbiage among email clients. Is "Block Sender" the new term for this? Not a fan, that seems specific to an email address where Mark as Spam should potentially learn (ML) from the message on what needs to be adjusted to prevent this message?

7 Replies

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kevind Replied

6/4/2019 at 6:26 AM

Neal, you have my vote. Most webmail systems (and email clients for that matter) have a Mark as Spam so that's what users are accustomed to seeing.

Here's a long discussion on the topic. Unfortunately, the proposed solution at the top was never implemented.

https://portal.smartertools.com/community/a90628/discussion-block-sender-mark-spam-functionality.aspx

Neal Culiner Replied

6/4/2019 at 6:36 AM

They don't think about their userbase. My 80 year old mother would not get this! Developers and Designers must learn to see through all eyes of their users.

Kyle Kerst Replied

6/4/2019 at 2:13 PM

Employee Post Marked As Answer

I can confirm the solution you've referenced is still on the discussion list, but has not yet been implemented yet. I can ping our development team during our next review meeting and get you an update on this.

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

echoDreamz Replied

6/4/2019 at 2:20 PM

I'd love to have "system level" actions that can be set when an email is marked as spam or even if an email is moved to junk folder. This would help automate spam reporting etc.

Neal Culiner Replied

6/4/2019 at 2:25 PM

Maybe a phrase list like in forum'ware so admins can modify phrases for things like this?

echoDreamz Replied

6/4/2019 at 8:37 PM

Even a simple action like "copy message to" and either allow copy to a specific directory or even forward the email to a specified email address.

Brian Davidson Replied

6/12/2019 at 3:31 AM

I agree a mark as spam and "Mark As Not Spam" are needed!

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