Back to Community Threads
Add Signature automatically when "Forward" a ticket message
Idea shared by Emanuele Tomasi - 7/24/2018 at 6:26 AM
Completed
Hi,
 
When I forward a message in a ticket (very useful feature), the signature is not present, there will be the possibility to add that automatically in the next releases?
Employee Replied
7/24/2018 at 7:14 AM
Employee Post
I have changed this thread to be an idea. We have logged it for future consideration.
Same thing also when you create a New Ticket, the possibility to add a personal user signature.
 
Thanks!
Employee Replied
7/25/2018 at 7:11 AM
Employee Post
In the Management interface for new outgoing tickets, depending on the group selected the appropriate signature will be added. This is not done for those made as incoming. If you want your agents to have personal signatures, you can set up the signatures using variables to display certain agent information.
I checked and you're right, about "forward" I hope it will be added in the near future!

Thanks!
Employee Replied
12/12/2018 at 10:09 AM
Employee Post
SmarterTrack Build 6910 will now add the appropriate signature when you forward a ticket message.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles
Key Feature and Version Milestones in SmarterMailSmarterMail
SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Respond to Tickets From an Email ClientSmarterTrack > Installation and Configuration
Common Ticket Issues and FixesSmarterTrack > Troubleshooting
Maintenance and Support - Renewal / ReinstatementGeneral Topics