Our internal testing has failed to reproduce the issues you describe with version 13.1.6718. I suspect two possible causes for your continued problems:
1. Users failed to refresh their connection to SmarterTrack after the update was performed. Failing to refresh the browser after SmarterTrack has been updated can cause unexpected issues which cannot be reproduced. In order to resolve this issue, simply have the affected users refresh their browsers. In some instances, the user will need to clear their browser cache prior to performing a refresh.
2. Impeded server connection. Version 13.x of SmarterTrack uses SignalR extensively for keeping the browser up to date in various ways. SignalR first tries to use WebSockets. As you have previously noted, you are using IIS 7.5, which does not support WebSockets. This means that the server will fall back to slower methods - such as Server Sent Events or Long Polling. These methods can be noticeably slower and could result in some of the issues you are reporting. Unfortunately, the only recommendation I have if this is your problem is to upgrade to an environment with at least IIS 8.
As an administrator, it is expected that you will see all tickets in the Global Tickets sections (Queue, Active, Waiting, Closed).
If this doesn't help you in resolving your issues, then I would suggest that you submit a ticket.
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